This Payment and Refund Policy explains how payments are processed for services provided by [Education Board Name] through our website, and outlines our procedures for refunds. By using our website to make payments for services, you agree to the terms outlined in this policy.
We accept the following payment methods for services provided via our website:
All payments are processed securely through trusted third-party payment gateways. Please ensure that your payment details are accurate and up to date to avoid any processing delays.
Payments may be required for the following services:
The total payment amount will be displayed before you complete your transaction. Any applicable taxes, service charges, or processing fees will be clearly indicated during checkout.
Upon successful completion of a payment, you will receive a confirmation email with details of your transaction. This email will serve as proof of your payment and may be used for reference in case of any issues.
We strive to provide high-quality services and ensure customer satisfaction. However, we understand that situations may arise where a refund is necessary. Our refund policy is as follows:
Refunds will be considered under the following circumstances:
Examination Fees: If a student is unable to appear for an examination due to medical reasons or other valid circumstances, a refund or rescheduling may be offered subject to supporting documentation and approval.
Course Fees: If a student decides to withdraw from a course or program before it begins, a full refund will be granted. If the course has already started, a partial refund may be considered based on the percentage of the course completed and the specific terms of the program.
Payment Errors: If an overcharge, duplicate payment, or technical error occurs, we will issue a full refund for the excess amount charged.
The following payments are typically non-refundable:
To request a refund, please contact our support team via email at [support email] or through our website’s customer service portal. Your refund request should include:
Refund requests should be submitted within [X] days from the date of payment or service, unless otherwise specified.
Refund requests will be reviewed within [X] business days. If approved, refunds will be processed through the same payment method used during the transaction. Please note that it may take [X] days for the refund to appear in your account, depending on the payment method and bank processing times.
Course/Program Cancellations: If you wish to cancel your registration for a course or program, please contact us as soon as possible. Depending on the cancellation policy of the specific program, you may be eligible for a refund or rescheduling.
Service Cancellations: If a service, such as an exam or event, is canceled by the Education Board for any reason, a full refund will be issued. In such cases, we will notify all affected users by email and provide information about how to claim the refund.
[Education Board Name] reserves the right to modify or update this Payment and Refund Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” Please review this policy periodically to stay informed of any updates.
If you have any questions or concerns about payments, refunds, or this policy, please contact us at:
